Refund policy

At Studio Vermeil, every product is made especially for you. Because our items are printed and produced to order, we are unable to accept returns or exchanges for changes of mind, incorrect size selections, or other personal preferences.

Order Cancellations

Orders may be canceled within 6 hours of purchase by contacting us at hello@studiovermeil.com. Once production has begun, orders cannot be canceled or modified. Please contact us as soon as possible if you need to make a change.

Damaged, Defective, or Incorrect Items

We want you to love what you receive! If your order arrives damaged, defective, or incorrect, please contact us at hello@studiovermeil.com within 5 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.

We'll review the issue and work with our production partner to arrange an appropriate replacement or refund.

Incorrect Shipping Addresses & Returned Packages

Please double-check your shipping information before placing your order. If a package is returned because of an incorrect or incomplete address provided at checkout, we will contact you to discuss available reshipping options. Additional shipping charges may apply.

Questions?

For assistance with your order, please email hello@studiovermeil.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.